Lightspeed is currently seeking a Collections Specialist to join our Finance team. Reporting to the Collections Manager, the ideal candidate is self-motivated, possesses strong organizational skills, and is extremely attentive to detail. The Collections Specialist holds a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!

Now we get to brag about us: Lightspeed provides retailers and restaurateurs the simplest way to build, manage, and grow their business while creating a better customer experience. More than 40,000 businesses processing over $15 billion in transactions annually use Lightspeed’s mobile POS and newly acquired eCommerce platform to manage inventory, customer preferences, sales, and analytics to get a complete overview of their business in one place. Founded in 2005 with offices in Canada, USA, and Europe, Lightspeed is backed by Accel Partners, iNovia Capital, Caisse de dépôt et placement du Québec (CDPQ) and Investissement Québec (IQ). With our recently acquired eCommerce platform SEOshop, Lightspeed is growing into an omnichannel solution for mid-market businesses worldwide. Our culture is focused on enabling people to do their best work. Come work with us and find out what you can do!

Primary Responsibilities

  • Communicate with customers for all outstanding amounts (primarily via phone)
  • Arrange and follow up on payment agreements with customers
  • Provide quality customer service to all our clients
  • Identify the reasons for non-payment
  • Produce the collection report in Excel
  • Respond to all information requests from customers and different departments

What we’re looking for:

  • Hold a college degree in accounting, finance, administration or other relevant training
  • 1 to 2 years of experience in a similar position
  • Possess strong English communication skills (oral/written)
  • Ability to work under pressure, manage priorities and meet deadlines
  • Be a skilled negotiator, organized, versatile and autonomous
  • Maintain good relationships

Assets:

  • Fluency in French, Dutch or Spanish
  • Knowledge of Mac OS X
  • Proficiency in any accounting system
  • Knowledge of Excel (VLOOKUP, Pivot tables)
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